Returns and refund

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exceptions / non-returnable food.

Certain types of items cannot be returned, fresh food (such as orders of fresh hand made salmon).
We also do not accept returns for salmon, but if you are not satisfied please call us for a solution.
Please get in touch if you have questions or concerns.

Unfortunately, we cannot accept returns on sale items or gift cards.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to our smokehouse

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Call us for questions related to refunds and returns.

 


Royal Nyborg Smokehouse

In A Class Of Its Own.
The Best Salmon In The World.

“In A Class Of Its Own.

John’s salmon is in a class of its own. The balance between salt and smoke is sublime. Dry aging makes the texture of the salmon extra ordinary. The expression melts on the tongue, finds its justification here. Truly a pleasure.”

Only 495KR.!

Shipping only 79kr. Pick-up: Free.

Buy salmon!

Try the finest salmon in the world.

We could say that we’re the only company *on earth* that uses an on-the-bone, cold smoked dry-aging process for the richest textures & deepest flavors…

…but you still wouldn’t know what it tastes like, so please fill in your email in the form, and we will be in touch and send you a free sample – you only need to pay for shipping!

Follow the fish from the to water to the table - we do it different than the others - watch and read this cool little cartoon to see how!


In A Class Of Its Own.


⭐ ⭐ ⭐ ⭐ ⭐

“John’s salmon is in a class of its own. The balance between salt and smoke is sublime. Dry aging makes the texture of the salmon extra ordinary. The expression melts on the tongue, finds its justification here. Truly a pleasure.”

Absolutely Perfect


⭐ ⭐ ⭐ ⭐ ⭐

“RNS is passion and hard work in a fantastic product.The salmon is lightly salted and the soft smoke flavor makes it absolutely perfect.At the same time, John always delivers what he promises and always with a smile.It is a pleasure to work with such a professional person.The salmon belongs here at Villa Copenhagen and fits in perfectly.”


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